Last Updated: October 26, 2026
Welcome to Forevermore Pets.
These Terms of Service (“Terms”) govern your access to and use of our website, products, and related services, including the Forevermore Pets AI Pet Legacy Box.
By accessing our website or placing an order, you agree to these Terms, subject to applicable law.
Please read them carefully before using our services or purchasing our products.
1. Overview
Forevermore Pets specializes in personalized AI-powered pet memorial products designed to help customers preserve cherished memories and celebrate the special bonds they share with their beloved pets.
Our website is available at:
Throughout these Terms, “we,” “us,” and “our” refer to the business operating Forevermore Pets.
2. Eligibility and Website Use
By using our website, you represent that you are legally capable of entering into a binding agreement or have obtained any consent required by applicable law.
You agree to use our website and services only for lawful purposes.
You must not:
- Use our services for fraudulent or unlawful activities.
- Submit content that infringes another person’s rights.
- Attempt to interfere with our website, systems, or AI services.
- Attempt to gain unauthorized access to accounts or technical infrastructure.
- Misuse our products or services in ways that violate applicable laws.
We reserve the right to restrict access where reasonably necessary to protect our customers, systems, or legal rights.
3. Products and Descriptions
We make reasonable efforts to present accurate product descriptions, images, specifications, and pricing.
However, product appearance may vary slightly due to display settings, manufacturing processes, and personalized customization.
Our AI Pet Legacy Box is designed to provide a personalized digital memorial experience through AI-powered conversations and visual presentation.
The product does not recreate an actual animal, its consciousness, or its identity.
AI-generated content is a simulation inspired by customer-provided information.
We remain responsible for product descriptions and representations as required by applicable law.
4. Orders and Payment
By placing an order, you agree to provide accurate and complete billing, shipping, and customization information.
All prices are displayed in the currency indicated on our website or at checkout.
Applicable taxes, if any, will be disclosed as required during the purchasing process.
Payment must be completed using an accepted payment method.
Submitting an order does not necessarily guarantee acceptance. We may decline or cancel an order for legitimate reasons, including suspected fraud, payment authorization failure, or product unavailability.
If an order is canceled after payment has been collected, we will issue any refund due in accordance with applicable law.
5. Personalized and Custom-Made Products
Each AI Pet Legacy Box is individually customized using customer-provided information, which may include:
- Pet photographs.
- Pet names.
- Personality descriptions.
- Behavioral characteristics.
- Special memories and personal stories.
- Other customization preferences.
Customers are responsible for reviewing the accuracy of submitted customization information.
We are not responsible for errors directly resulting from inaccurate information provided by customers, except where applicable law requires otherwise.
Once customization or production has begun, personalized products are considered final sale for non-quality-related reasons, except where required by applicable law.
6. Order Cancellations
Customers may request cancellation before customization or production begins.
Once the personalization or manufacturing process has started, cancellation requests may be declined because the product is being prepared specifically for the customer.
Cancellation restrictions do not override mandatory consumer rights.
Please contact customer support promptly if you wish to request cancellation.
7. Shipping and Delivery
We offer free standard international shipping to eligible countries and regions.
Our estimated fulfillment timeframes are:
- Customization and Processing: 1–3 business days.
- Shipping Transit: 7–12 business days.
- Estimated Total Delivery: 8–15 business days.
These are estimates rather than guaranteed delivery dates.
Actual delivery times may vary depending on the destination, customs processing, carrier operations, and other circumstances.
International orders may be subject to applicable customs duties or import taxes, which will be disclosed as required by law.
For additional information, please review our Shipping Policy.
8. Returns, Refunds, and Exchanges
Important: Personalized Products — Final Sale
Because our AI Pet Legacy Boxes are individually customized, we do not accept returns, exchanges, or refunds for non-quality-related reasons once customization or production has begun, except where required by applicable law.
This includes changes of mind, personal preferences, and customer-provided customization errors.
However, customers remain entitled to applicable remedies if products are:
- Defective.
- Damaged during delivery.
- Incorrectly supplied.
- Missing essential components.
- Materially inconsistent with the agreed specifications.
Depending on the circumstances and applicable law, remedies may include repair, replacement, or refund.
Please review our Return & Refund Policy for complete details.
9. AI-Powered Features and Conversations
The AI Pet Legacy Box uses artificial intelligence to generate personalized interactive experiences.
By using these features, you acknowledge that:
- AI-generated responses may vary between interactions.
- Conversations are generated by artificial intelligence.
- AI content may occasionally contain inaccuracies.
- The system does not reproduce your pet’s actual consciousness or identity.
- AI-generated behavior may not perfectly match your pet’s real personality or memories.
Normal variations inherent in AI-generated content do not automatically constitute product defects.
However, these provisions do not exclude remedies where the product fails to provide the advertised functionality or meet agreed specifications.
10. AI Service Availability and Subscriptions
Certain AI-powered features may require internet connectivity, cloud services, software updates, or an ongoing subscription.
Any applicable subscription fees, billing frequency, renewal conditions, cancellation procedures, and service limitations will be disclosed before customers agree to purchase the relevant service.
We may occasionally perform maintenance, updates, or improvements that affect service availability.
We do not guarantee uninterrupted availability of online services, but this does not exclude any service obligations or remedies required by applicable law.
Subscription cancellation and refund eligibility will be governed by the applicable disclosed subscription terms and consumer protection laws.
11. Customer Content and Personalization Materials
Customers may submit photographs, descriptions, memories, and other materials for personalization.
You represent that you have the necessary rights or permissions to provide the submitted materials for the intended use.
You retain ownership of your original submitted content.
You grant us a limited, non-exclusive permission to use submitted materials for the purpose of processing your order, creating the personalized product, and providing the requested AI experience.
This permission does not transfer ownership of your submitted content to Forevermore Pets.
Personal information will be handled in accordance with our applicable Privacy Policy and legal obligations.
12. Intellectual Property
Unless otherwise stated, the content on our website, including branding, graphics, website design, product descriptions, and other original materials, belongs to Forevermore Pets or its respective licensors.
You may not reproduce, distribute, or commercially exploit protected website content without appropriate authorization, except as permitted by law.
Nothing in these Terms transfers ownership of our intellectual property to customers.
13. Privacy and Data Protection
We recognize that pet photographs, personal memories, and customer information may be sensitive or meaningful to our customers.
Our collection, use, retention, and handling of personal information are governed by our Privacy Policy and applicable privacy laws.
Customers should review the Privacy Policy before submitting personal information or personalization materials.
Any applicable privacy rights, including access or deletion rights, will be respected as required by law.
14. Product Care and Proper Use
Customers should use the AI Pet Legacy Box in accordance with the instructions provided with the product.
We are not responsible for damage directly caused by misuse, unauthorized modifications, or use contrary to product instructions, except where applicable law provides otherwise.
Customers should not attempt unauthorized repairs or modifications that could create safety risks.
15. Limitation of Liability
To the extent permitted by applicable law, Forevermore Pets is not responsible for losses arising solely from circumstances beyond our reasonable control or from misuse of our products or services.
Nothing in these Terms excludes or limits liability that cannot legally be excluded, including mandatory consumer remedies and other non-waivable legal rights.
Any limitations of liability will apply only to the extent permitted by applicable law.
16. Third-Party Services
Our website and products may rely on third-party providers for payment processing, shipping, cloud infrastructure, or AI-related services.
Certain third-party services may have their own terms and privacy practices.
We are not responsible for independent third-party websites or services beyond our legal obligations.
17. Changes to Products and Services
We may update product features, software, website content, and services from time to time.
Material changes affecting purchased services or contractual rights will be handled in accordance with applicable law and any commitments made at the time of purchase.
We will not retroactively remove mandatory rights applicable to existing orders.
18. Governing Law and Dispute Resolution
These Terms are governed by applicable laws, subject to any mandatory consumer protections that apply in the customer’s jurisdiction.
If you have a concern about an order, product, or service, please contact our customer support team first so we can attempt to resolve the matter.
Nothing in these Terms prevents customers from exercising legal rights or remedies available under applicable law.
Any specific governing-law or court-jurisdiction provision will need to be established based on the legal identity and location of the business operating Forevermore Pets.
19. Changes to These Terms
We reserve the right to update these Terms to reflect changes in our products, business operations, services, or legal requirements.
Updated Terms will be published on our website with a revised effective date.
Changes will not retroactively remove rights or remedies applicable to existing purchases.
20. Contact Information
For questions regarding these Terms, product orders, AI services, or customer support, please contact us.
Forevermore Pets
Email: g29148404@gmail.com
Phone: +44 7568 231149
Website: https://forevermorepets.shop
When contacting us about an order, please include your order number and a brief description of your inquiry.
Forevermore Pets — Because Love Lives Forever.