Last Updated: October 26, 2026
Thank you for choosing Forevermore Pets.
We specialize in personalized and custom-made AI Pet Legacy Boxes designed to preserve cherished memories and create meaningful experiences for pet lovers.
Because each product is individually customized using customer-provided photographs, information, preferences, and specifications, we maintain a strict return and refund policy for personalized orders.
Please read this policy carefully before placing your order.
1. Custom-Made Products — All Sales Final
All AI Pet Legacy Box products are personalized or custom-made specifically for each customer.
Once customization or production has begun, all sales are final for non-defective products.
We do not accept returns, exchanges, or refunds for non-quality-related reasons, including:
- Changing your mind after placing an order.
- No longer wanting or needing the product.
- Personal dissatisfaction unrelated to product defects.
- Ordering the wrong product or selecting incorrect customization options.
- Providing incorrect names, photographs, descriptions, or personalization details.
- Disliking a product that matches the approved customization specifications.
- Other reasons unrelated to product defects, incorrect fulfillment, or failure to meet agreed specifications.
By completing a purchase, customers acknowledge that their order is personalized and subject to these restrictions, to the extent permitted by applicable law.
2. Damaged, Defective, or Incorrect Products
We carefully inspect our products and strive to ensure that every order meets our quality standards.
If you receive a product that is:
- Damaged during shipping.
- Defective or not functioning as described.
- Different from the product ordered.
- Missing essential components.
- Materially inconsistent with the agreed customization specifications.
Please contact our customer support team as soon as possible, preferably within 7 calendar days of delivery.
To help us review your request, please provide:
- Your order number.
- A description of the issue.
- Clear photographs or videos showing the problem, where applicable.
- Any additional information reasonably necessary to investigate the issue.
After reviewing your request, an appropriate resolution may include:
- Product troubleshooting or repair.
- Replacement of the defective or incorrect product.
- A full or partial refund, where appropriate or required by applicable law.
The preferred 7-day reporting period does not limit any statutory consumer rights.
For verified defects or fulfillment errors attributable to us, we will cover reasonable return shipping costs when a return is necessary.
3. Order Cancellation Policy
We understand that customers may occasionally need to change or cancel an order.
Before Customization or Production Begins
Customers may request cancellation before customization or production has started.
If cancellation is approved before production begins, a refund will be issued to the original payment method.
After Customization or Production Begins
Once customization or production has started, orders generally cannot be canceled because the product is being manufactured specifically for the customer.
Cancellation requests submitted after production begins may be declined, except where required by applicable law.
Submitting a cancellation request does not automatically guarantee cancellation.
4. Customer-Provided Customization Information
Customers are responsible for ensuring that all customization information submitted during the ordering process is accurate and complete.
This may include:
- Pet photographs.
- Pet names and descriptions.
- Personality traits and behavioral details.
- Personalized messages or text.
- Other information required to create the customized AI experience.
We are not responsible for customization errors directly resulting from inaccurate, incomplete, or incorrect information supplied by the customer, unless otherwise required by law.
Customers should carefully review all submitted information before completing their purchase.
5. AI-Generated Content and Personalized Experiences
The AI Pet Legacy Box uses artificial intelligence to create personalized interactive experiences based on customer-provided information.
Customers acknowledge that:
- AI-generated conversations and responses may vary.
- AI-generated content may not perfectly reproduce a pet’s actual personality, behavior, or memories.
- The product does not recreate the actual consciousness or identity of a deceased pet.
- AI responses may occasionally contain inaccuracies or unexpected variations.
- Normal variations inherent to AI-generated content do not automatically constitute product defects.
However, this provision does not exclude remedies where the product or AI functionality fails to conform to the features, specifications, or representations made at the time of purchase.
6. Digital Services and AI Subscriptions
Certain AI-powered features may require internet connectivity, ongoing service access, or a separate subscription.
Any applicable subscription fees, renewal terms, cancellation procedures, and refund conditions will be disclosed before the customer agrees to purchase the relevant service.
Unless otherwise stated in the applicable subscription terms or required by law, cancellation of a subscription will stop future renewals but will not automatically refund charges already incurred.
Cancellation of an AI service subscription does not automatically qualify a customized physical product for return or refund.
7. Shipping and Delivery Issues
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order is delayed, lost, damaged, or delivered incorrectly, please contact our customer support team.
We will review the circumstances and work with the shipping carrier where appropriate.
Orders confirmed as lost in transit, or not delivered as agreed, will be addressed in accordance with applicable consumer protection laws and the terms of purchase.
We do not exclude responsibility for delivery obligations that legally remain with the seller.
8. Return Authorization
Customers must contact our support team before returning any product.
Unauthorized returns may not be accepted, except where applicable law provides otherwise.
If a return is authorized, our support team will provide the appropriate instructions and return address.
Please do not send products to an address that has not been confirmed by our support team.
9. Refund Processing
If a refund is approved, it will generally be issued to the original payment method used for the purchase.
We aim to initiate approved refunds within 5–10 business days after the refund decision, or sooner where required by applicable law.
The time required for the refunded amount to appear in the customer’s account may vary depending on the bank or payment provider.
Any legally required refund deadlines will take precedence.
10. Non-Returnable Personalized Products
Except for verified product defects, fulfillment errors, failure to conform to agreed specifications, or other circumstances requiring a remedy under applicable law, the following products are not eligible for return or exchange once customization or production has begun:
- Personalized AI Pet Legacy Boxes.
- Products customized using customer photographs.
- Products featuring customer-selected names, text, or personalized content.
- Individually manufactured products made to customer specifications.
- Other clearly identified custom-made or personalized products.
The non-returnable status of these products will be disclosed before purchase.
11. Product Warranty and Statutory Rights
Any express product warranty, if offered, will be provided separately and will specify its coverage, duration, limitations, and claim procedures.
Nothing in this policy is intended to disclaim or restrict warranties or consumer remedies where doing so would be prohibited by applicable law.
This policy does not affect any mandatory rights customers may have under applicable federal or state consumer protection laws.
12. Policy Updates
We reserve the right to update this Return & Refund Policy to reflect changes in our business operations, products, services, or applicable legal requirements.
Any updated policy will be published on our website with a revised effective date.
Changes will not retroactively remove rights or remedies applicable to orders already placed.
13. Contact Information
If you have questions about this policy or need assistance with an order, please contact our customer support team.
Forevermore Pets
Email: g29148404@gmail.com
Phone: +44 7568 231149
Website: https://forevermorepets.shop
When contacting us, please include your order number and a brief description of your inquiry so we can assist you efficiently.
Important Notice — Personalized Products
All AI Pet Legacy Boxes are custom-made products.
Once customization or production begins, returns, exchanges, and refunds are not accepted for non-quality-related reasons, except where required by applicable law.
Customers remain entitled to applicable remedies for defective products, shipping damage, incorrect fulfillment, failure to meet agreed specifications, or other circumstances protected by law.
By placing an order, customers acknowledge that they have been informed of these personalized-product return and refund restrictions before purchase.