Last Updated: October 26, 2026
Thank you for shopping with Forevermore Pets.
We are committed to providing a smooth, reliable, and transparent shopping experience. Each AI Pet Legacy Box is individually personalized to celebrate the special bond between you and your beloved pet.
Please review our shipping policy before placing your order.
1. Order Processing & Customization
Every AI Pet Legacy Box is individually customized using the photographs, names, personality details, and cherished memories provided by the customer.
Customization & Processing Time: 1–3 Business Days
This includes order verification, personalization, preparation, and quality inspection before shipment.
Processing begins once payment has been confirmed and all required customization information has been received.
Business days exclude weekends and applicable public holidays.
If additional customization information is required, processing may be delayed until the necessary details are received.
2. Shipping & Delivery Time
Estimated Shipping Transit Time: 7–12 Business Days
Once your personalized AI Pet Legacy Box has been prepared and shipped, delivery typically takes approximately 7–12 business days, depending on the destination and shipping conditions.
Shipping transit time does not include customization and processing.
Estimated Total Delivery Time: 8–15 Business Days
- Customization & Processing: 1–3 business days
- Shipping Transit: 7–12 business days
- Total Estimated Delivery: 8–15 business days
Delivery estimates are not guaranteed arrival dates. Actual delivery times may vary due to customs clearance, carrier operations, severe weather, public holidays, or other unforeseen circumstances.
We will comply with applicable legal requirements regarding shipping deadlines, delays, and customer remedies.
3. Free International Shipping
FREE Standard Shipping to Eligible Countries Worldwide
Forevermore Pets offers free standard shipping to eligible international destinations.
There are no additional standard shipping fees for orders delivered to supported countries and regions.
Available shipping destinations are determined by the options provided during checkout.
If your country or region is not available at checkout, please contact our customer support team before placing an order.
Free shipping does not necessarily include customs duties, import taxes, or other government-imposed charges.
4. International Shipping & Customs
We ship internationally to eligible countries and regions.
International orders may be subject to customs inspections, import regulations, and local delivery procedures.
Depending on the destination, import duties, taxes, or customs-related charges may apply.
Any charges payable by the customer will be disclosed before purchase as required by applicable law.
Customs processing may occasionally extend delivery times beyond the estimated timeframe.
5. Order Tracking
Once your order has been shipped, tracking information will be provided when available.
Tracking details may be sent to the email address provided during checkout.
Please allow time for the carrier to update its tracking system.
If you need assistance tracking your order, please contact our customer support team with your order number.
6. Shipping Delays
We make reasonable efforts to process and deliver orders within the estimated timeframes.
However, occasional delays may occur due to:
- Customs clearance or import inspections.
- International transportation disruptions.
- Severe weather or natural disasters.
- Public holidays.
- Carrier delays.
- Incorrect or incomplete shipping information.
If your order experiences a significant delay, please contact us for assistance.
We will investigate the shipment and provide available updates.
If we cannot ship an order within the agreed or legally required timeframe, we will provide the notices and remedies required by applicable law.
7. Lost or Missing Packages
If your order has not arrived within the estimated delivery period, please contact our customer support team.
We will investigate the shipment status and coordinate with the shipping carrier where appropriate.
If a package is confirmed lost in transit or an order is not delivered as agreed, we will provide an appropriate resolution, including replacement or refund where required by applicable law.
We do not exclude responsibility for delivery obligations that legally remain with the seller.
8. Damaged, Defective, or Incorrect Orders
If your AI Pet Legacy Box arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible, preferably within 7 calendar days of delivery.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs or videos of the product and packaging, if available.
We will review your request and provide an appropriate resolution, which may include troubleshooting, repair, replacement, or refund.
The recommended 7-day reporting period does not limit any statutory consumer rights.
9. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
If you notice an error in your shipping address, please contact us immediately.
We will attempt to update the shipping details before dispatch whenever reasonably possible.
Once an order has shipped, address changes may be limited by the carrier’s procedures.
Any additional shipping charges resulting from incorrect customer-provided information will be handled in accordance with disclosed purchase terms and applicable law.
10. Personalized Products — Return & Refund Restrictions
Important: Custom-Made Products — Final Sale
Each AI Pet Legacy Box is individually personalized using customer-provided photographs, names, memories, and customization preferences.
Once customization or production has begun, personalized products cannot be returned, exchanged, or refunded for non-quality-related reasons, except where required by applicable law.
Examples of non-quality-related reasons include:
- Changing your mind after purchase.
- No longer wanting or needing the product.
- Personal preferences unrelated to product defects.
- Incorrect personalization information provided by the customer.
- Customer ordering mistakes.
This restriction does not affect your rights regarding defective, damaged, incorrectly supplied, or nonconforming products.
For additional information, please review our full Return & Refund Policy.
11. Order Cancellations
Customers may request cancellation before customization or production begins.
Once customization or production has started, cancellation requests may be declined because the product is being made specifically for the customer, except where required by applicable law.
Please contact our customer support team as soon as possible if you need to cancel an order.
12. Contact Information
For questions about customization, shipping, tracking, delivery, or an existing order, please contact us.
Forevermore Pets
Email: g29148404@gmail.com
Phone: +44 7568 231149
Website: https://forevermorepets.shop
Please include your order number and a brief description of your inquiry when contacting our support team.
Forevermore Pets — Because Love Lives Forever.